1. The ‘less able’ are a market for goods and services worth £80bn per year, including technological and digital innovation. We are early adopters of any such advancements as we rely on technology to make our lives easier and more ‘inclusive’. The Economist have labelled the disability market “The New Green”.
2. We are a source of entrepreneurial talent as 45% of people with disabilities who work, are self employed or set up their own companies. I did, because I was fed up with telling prospective employers that ‘it’s only my legs that don’t work’!!

Disability the New Green, Why Can’t We Be The New Black, Much More Fashionista

Anyway, I presented on Monday and I think it went down well. I also met some interesting people including the Stroke Association and I hope we’ll be in contact soon as I’m sure they’ll have some use for the articles we publish.

Whilst pondering on my presentation I did watch the Test Match against New Zealand and very good it was too. I’ve been to Lords and if you talk nicely to the stewards they let you sit on the ‘hallowed turf’ in your wheelchair instead of in the stands, which can be chilly as they’re shaded from the sun (which will make an appearance soon, I hope). Lords do have concessions if you’re disabled and good access and facilities. However, I was more concerned with the Champagne bars when I went last year.

Lords has good disabled concessions and if you’re good you can sit on the ‘Hallowed turf’.

The other event last week was my nephew’s 18th and we went to Hix Soho which I previoulsly gave 2.5 provisional BBS Ticks. I can now confirm that these are official, as the access and facilities were great and it was also friendly, busy and most definitely stylish with the original, artistic, mobiles overhead. Marks Bar I didn’t get to, as it’s down some steep stairs but they did offer to carry me and my wheelchair down to see it. I was reliably informed by my nephew it was cool and most definitely chilled. The steaks are to be recommended along with the shrimp cocktail.

Hix In Soho – The Food is British The Mobiles Artistic

Mark’s Bar – Downstairs But Definitely Chilled

Thats all for this week let’s hope it’s at least warm for the Bank Holiday!?! Off to a ‘Pop Up Garden’ at The Chelsea Flower Show – I’ll report back next week.

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Accessed through a dedicated entrance they have a lift (obviously) to the restaurant and the disabled toilet is on the same floor. There are also 2 terrace areas where the views must be great?! The cocktails sound intoxicating but I think I’d probably need to eat with them and you definitely need to book.

They get a provisional 2.5 BBS Ticks   

SushiSamba – not for those with vertigo

SushiSamba looks as spectacular inside as the views outside

Don’t want to get too close to the edge!

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‘The Season’ may seem like a rather antiquated idea these days but the main events at the centre of it remain. The old fashioned exclusivity and upper class formality has been removed and the social activities have evolved, leaving some great and varied events for everyone to enjoy, in and around London. We won’t lie – if you want to be part of the Season it will probably cost a fair bit but it’s worth it for the glamour and enjoyment that this unofficial programme of events provides. Here’s our guide to the main events and to how accessible they are for the less able:

Chelsea Flower Show 21st-25th - May

As one season ends a short way down the road, at Stamford Bridge, The Season begins at the Royal Hospital Gardens with the Chelsea Flower Show. This year the Flower Show is celebrating it’s centenary. That’s 100 years of bringing all things horticultural to the public. Highlights for 2013 include the Lady’s Slipper orchid (the rarest in the country), various designer gardens and Prince Harry following his father’s passion for gardening with his own display (although it’s hard to put your finger on exactly how he contributed).

All the marquees at the show are accessible, and all gardens and floral exhibits can be viewed from ground level. None are designed for public access; all are just for show. Where possible, gardens are fronted by hard surface so they should be accessible to view.

We’re advised that it gets very busy at peak times so disabled visitors might prefer to arrive early or late in the day. One companion is admitted free of charge per visitor whose disability necessitates assistance. They ask that you mention this at the time of booking.

A limited number of manual wheelchairs are available for loan on payment of a £10 deposit, but must be reserved in advance.Parking is available in Battersea Park from where buses with wheelchair access run regularly.

All catering facilities are fully accessible, with the exception of Rock Bank Restaurant, Seafood & Champagne Restaurant and Thames View Food Court. It’s suggested that you could book a table at the Laurent-Perrier Champagne Lounge instead.

Chelsea Flower Show

Afterwards, it’s nice to treat yourself to a meal out. Now, that might seem a little bit extravagant to you but it’s just how the season works farling. Last year BBS Leader Fiona went to Le Cerlce, just off Sloane Square for great food and a 2.5 BBS Ticks standard of access.

Another good local spot is Tom Aikens’ restaurant which is also very nearby. We gave this Michelin Starred restaurant the full 3 BBS Ticks, only last week. Absolutely wonderful.

There’s also Bumpkin – a trendy new bar and restaurant in Chelsea which doesn’t actually open until June but is opening it’s ‘secret garden’  to coincide with the Flower Show. The garden has 65 seats, a fabulous garden design by Chris Gutteridge,  Gold Medallist from last year’s Chelsea Flower Show and a beast of an outdoor BBQ.

Glyndebourne Opera 18th May – 25th August

Glyndebourne offers you a chance to enjoy the early evening sunshine (if you’re lucky) with a black-tie picnic in their grounds and then go inside to watch the Opera. Bring your own food and tables, order a ‘posh picnic’ or eat at one of their restaurants – there’s a lot of choice. But it’s good fun to go for the picnic option for a bit of an experience.

There is a lift to all levels, but please note that wheelchair access to the auditorium is only available at Foyer Circle level on the ground floor. There are stairs involved on the other levels. The price of a wheelchair space includes a seat for a companion. There are adapted lavatories situated on the Blue and Red side at Foyer Circle level.

Wheelchair access is possible in all restaurants. Mildmay is the most accessible restaurant for wheelchair users and those with mobility issues.

They say, generally, it’s best to give them a call before you go.

Glyndebourne

The Summer Exhibition 10th June – 18th August

Held by the Royal Academy at Burlington House, Piccadilly, the Summer Exhibition tends to be the hottest ticket in town. The Summer Exhibition acts as a survey of what’s happening in all areas of the contemporary art world. It’s open to all artists and up to 10,000 sculptures, prints and paintings are submitted with the  best 1,000 selected for inclusion. It’s the largest and most popular exhibition in the country and if you see anything you like then you might be able to buy it as all the work included is for sale!

The building is accessible – there’s a ramp to get inside, a lift to all floors and level ground throughout. There are disabled toilets too. Every year a number of sculptures in the Summer Exhibition are available for visually impaired people to explore by touch – which is a really goo idea. For (incredibly) extensive details, check the Disabled Go access guide.

The Summer Exhibition

There are lots of nice bars and restaurants with the BBS seal of approval in the area. One of these is The Wolseley - a high class brasserie in “grand European tradition”. It earned 2.5 BBS Ticks when we reviewed it.

Another good spot to go for dinner is Cecconi’s. They describe the restaurant as a modern day classic Italian restaurant. We described it as a place to see and be seen and that’s what the Season is all about. We gave Cecconi’s a maximum 3 BBS Ticks.

For an alternative evening out after the exhibition, you could even go to Brasserie Zedel,  for the Crazy Coqs Cabaret and brasserie style food in a 3 BBS Ticks location.

There are tonnes of other good spots to go in that area of London. If you want to find more stylish, accessible places to go you can consult our BBS App.

Royal Ascot 18th-22nd June

There are hundreds of racing meetings but only one Royal Ascot. It combines horse racing with style like nowhere else. They host not one but three of the most prestigious races in the world over the course of the week and it’s not even really about the horses – it’s about the pageantry and the hats. Oh the hats.

The access at Ascot is pretty good. We certainly heard very good things from blind horse racing enthusiast Andy Gemmell about the friendliness and helpfulness of the staff there. Ascot’s website says that: “where possible, Ascot are happy to make special arrangements and to assist with any queries, both in advance and on a raceday.”

Blue Badge holders can be given forward parking in the car parks, free of charge. Carers are admitted, free of charge and within the Grandstand, there are a number of disabled toilets on each level to use… free of charge.

There are dedicated disabled viewing areas in each of the enclosures but they do ask that only one other person comes with you to avoid overcrowding.

Ascot – hats and all

Wimbledon 24th June – 7th July

We’re very lucky in this country that the oldest and to many minds, the most prestigious tennis tournament in the world is right on our doorstep. Wimbledon is steeped in tradition with Pimms, strawberries and cream and the inevitable rain delays all making the Championships what they are. It’s a great chance to see the world’s best tennis players in action and it’s also a great social event but if you want to eat in style, you might want to avoid the food courts.

The ballot to get tickets for this year is now closed but there always seems to be a way around this, that doesn’t involve having to get in a queue by six in the morning.

The information on their accessibility suggests that it is fairly easy to go to Wimbledon if you are less able. They say that they endeavour to provide a high standard of accessible facilities for visitors and spectators with a disability, including those using a wheelchair. There are reserved spaces for wheelchair users on all of the main courts although you will of course need a ticket for the particular court. There are various disabled toilets around the Grounds. The exact locations are available on their accessibility information page. which all sounds pretty good.

Having said that, there is something slightly strict and a little bit cold about their information on disabled access. We’ve also heard stories of people asking about wheelchair access at the Championships and being told to go watch the wheelchair tennis instead!

Wimbledon

The Henley Regatta 3rd-7th July

The Royal Regatta at Henley is a fixture of the Season. Held in beautiful surroundings and filled with beautiful people, it’s one of the most famous regattas in the world. We do have a lot of world beating sporting events don’t we? A highlight of the sporting calendar and social season alike.

To go to the larger area at the finish line – the Stewards’ Enclosure – you need to either be a club member or a guest of a member. However, there is also another area next to the Stewards’ Enclosure – the Regatta Enclosure – which is open to the public. It’s less formal than the Stewards’ Enclosure but a lot of people choose to dress up anyway to add to the experience. Both enclosures have disabled toilets. The access is pretty good although it can be trickier later in the day when the crowds get busier and (let’s be honest) everyone’s had a bit to drink.

You can also go to the COPAS event at Remenham Farm, further towards the beginning of the race. In the true spirit of the Season, the actual rowing takes something of a back seat to the bars, restaurants and events taking place. If you go you can expect to find Moismann’s Restaurant and Champagne Bar, Jamie Oliver’s Fabulous Feasts, the Barn Bar and Chinawhite has an enclosure there too. There will be disabled toilets  and since everything is in tents there shouldn’t be too much of a problem with steps or anything like that.

Henley Regatta – it’s all about the rowing

The Proms 12th July – 7th September

One of the great features of British summer, The Proms is an eight week long festival of classical music featuring over 100 individual concerts. In recent years The Proms have opened up to a more youthful audience with the Electric Proms but we don’t have time for that nonsense here in our round up of the Season. Pop music is for ruffians not for refined socialites and classical music lovers like ourselves. Highlights at this years Proms include a new work by David Matthews, two nights of the Doctor Who Proms and Marin Alsop becoming the first woman to conduct the Last Night of the Proms.

Speaking of which, the Last Night of the Proms is an unmissably strange event, with its Union Jack waving and intense patriotism. The sort of thing that you’d expect to see in the States or on North Korean propaganda but not in humble Blighty (if you don’t understand this you’ll just have to watch the Last Night of the Proms yourself).

Last night of The Proms

The Royal Albert Hall

The majority of the events included in the Proms take place at the Royal Albert Hall which has very good disabled access. There are plenty of toilets and there’s parking right outside if you book in advance. The only problem is that the lift can get full and very often you have to wait a while.

Good places to eat nearby would be Zuma, for contemporary Japanese food, or Launceston Place which has a Michelin star. We gave them both 2.5 BBS Ticks apiece.

Cadogan Hall

While most of the Proms happen at Albert Hall, there are quite a few events at Cadogan Hall where the access is also very good. Companions of disabled people can get free tickets for performances and there are plenty of lifts to help you get around in a wheelchair.

If you have a hearing impairment you need to take into account that the auditorium is fitted with an infra-red amplification system. This is not the same as a Loop System so switching your hearing aid to ‘T’ is not sufficient. You will need to use an amplification aid.

It’s quite close to the location of the Chelsea Flower Show so, again, Le Cercle bar and restaurant could be an ideal place to go before or after the performance.

Hix Belgravia is also nearby and was also awarded a creditable 2.5 BBS Ticks.

Cadogan Hall

So there you go – a full roundup of the accessible and stylish programme that is the BBS Season. A great selection of events which will make you feel exclusive but have access that is inclusive! It all sounds very refined I’m sure. If you have any different experiences of events included please notify us and we can spread the word.

Don’t forget: wherever and however you want to enjoy the Season, make sure to book in advance to avoid missing out! Now get dressed up, get out there and enjoy the wonderful British summer!!

The post The Season: Blue Badge Style’s Accessible Guide appeared first on Blue Badge Style.

In our bumper air travel guide yesterday, we saw that, at the moment different airlines have different policies on getting wheelchair users from check-in to their seats. This could all change if the Air Access chair ‘takes off’.

Currently, some planes have wheelchairs that will fit down the aisles and some don’t, but none allow you to avoid having to go through an awkward transition on the busy plane. With the Air Access chair this process is removed. Although not yet in use, we thought it would be a good thing to highlight in light of our new guide.

This is how Priestmangoode say it works:

“The Air Access concept consists of two elements: a detachable wheelchair by which passengers can be transported onto and off of the plane, and a fixed-frame aisle seat on the aircraft into which the wheelchair is mated to create a regular airline seat. Ground services staff assist the passenger into the Air Access wheelchair seat in the departure gate or on the jetway, where there is ample space to manoeuvre. When seated, the passenger is wheeled onto the plane.

The Air Access Wheelchair

“Once onboard, the wheelchair’s 360-degree pivoting wheels enable it to be slid sideways into the fixed-frame aisle seat without the passenger needing to get up. When the two elements are positioned, they are locked together for the duration of the flight. On arrival, ground staff simply unlock the wheelchair seat, slide it out into the aisle and wheel the passenger to the jetway or arrival gate. Once there, the passenger returns to his or her own wheelchair or zimmer frame, or transfers into the airport’s wheelchair.”

Paul Priestman, founding director of Priestmangoode, explains: “We have been designing aircraft interiors for over fifteen years and always work to improve the entire passenger journey, from home to destination. At present there are some accessibility regulations on aircraft, however they cater for only the most basic requirements. As a result, passengers with special needs often face considerable difficulties when travelling by air. “

“These difficulties generally go unnoticed – very few members of the public are aware of the anxiety and discomfort PRMs can experience when travelling. But it is a matter of equality that people with reduced mobility should have the same rights to a quality passenger experience that able-bodied people have.”

Once attached it looks like any other chair

It’s not been put into use by any airlines yet but the Air Access wheelchair is a brilliant idea. It was nominated for the 2013 Design Awards but was beaten to the award by the ingenious Morph Wheels design that we have featured recently. Hopefully we will these seats in use in the not too distant future.

If adopted they would make it easier for wheelchair users to get onto the plane, go to the toilet during the flight and the chair could still be used by an able bodied person so there would be no loss of seating space.

Priestmangoode are one of the Britain’s leading transport designers and have designed the interiors for many aircraft. They do inspired work to provide stylish design within the obvious limitations of an aircraft cabin. These Air Access wheelchairs show that the importance of function doesn’t mean you have to compromise on style. We hope to see them soon.

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This time we’re featuring Sledge Hockey player Matt Coleman. Matt is part of the GB Sledge Hockey team aiming to compete in Sochi next year. He’s written a superb introduction to his sport, covering the basics, the history and the future of Sledge Hockey. Over to Matt:

Welcome to Sledge Hockey, one of the best Winter Paralympic sports that you have probably never heard of!  I know, I’m assuming a lot and who knows?  You probably possess an encyclopedic knowledge of every sport from Archery to Ziplining, but to be honest I didn’t know of sledge hockey until 3 years ago, so I like to think I’m not alone in my ignorance!

So what is Sledge Hockey?  It’s a form if ice hockey which allows those with lower limb disabilities to play the game with the use of a metal frame, upon which the player sits in a plastic “bucket” that, sits on top of two or even a single skating blade.  The players also have 2 hockey sticks to propel them around the ice, of which at one end of the stick are metal picks that are punched into the ice to get grip to help you move around the ice and at the other end of the stick is the blade which helps to control the puck.

I don’t want to turn into your history teacher, but here’s a quick history of the game:  Sledge hockey was created in the late 1960’s by two friends in Sweden. They made a basic sledge and sticks from old motor engine parts and other kit they found useful.  Over the years, the game developed from its small beginnings, being introduced to its first recognised international event in the 1994 Lillehammer Winter Paralympics Games.  The game continues to develop with the number of teams throughout the world increasing, at both a league and international level.

Matt Coleman (in blue)

See I told you it would be brief, but there is plenty more history of our game that you can find online. The important thing is what the game itself is like.  Well, it’s very similar to the stand up ice hockey game, with the only exception that we can’t skate backwards.  So the sport is full of speed, skill, scary moments (yep, we hit each other….ALOT!) but most of all to succeed you need a system to combine all those elements together, so the game is very tactical.

So you might be wondering who I am?  If not, then that’s OK but I’m going to tell you anyway!  My name is Matthew Coleman and I’m proud to be part of the GB sledge hockey team.  Like I said above, I only found out about this game around 3 years ago, and it’s proving to be my biggest frustration with coming to this sport at such a late stage in my life.  However, in a way maybe this is making me appreciate every moment I have even more.  I want to be the best player I can be, and the good thing about being part of this squad is that everyone is pushing each other to be the best they can – it honestly feels like we are a family all, supporting each other, pushing each other to hopefully achieve something special.

This is probably the best time to tell you a bit about who Team GB Sledge Hockey are.  Well, we have been through a process of development ourselves in the last 3 years.  A few years ago our game in the UK was suffering.  Although we had a good core of experienced players, the number of both clubs and players throughout the country was dwindling, so things had to change.

With the introduction of Planet Ice helping to support a new league structure, along with Battle Back Programme introducing injured military personnel to the sport and on top of this, people from different sports or those spotted at “Talent Days” throughout the country, has meant a new influx of people are taking part.  This has helped to introduce new clubs throughout the country, with 6 due to play in the Planet Ice League later this year, as well as other clubs that are still in the process of setting up and hopefully taking part in the league for next season.

For Team GB Sledge Hockey the news just keeps getting better, because we are also on the road to try and qualify for 2014 Sochi Winter Paralympics Games.  We have just recently returned from Japan earlier this year, where we took part in the Pool B World Championships and I’m proud to say that we came 3^rd with a bronze medal in our pockets and even more importantly, the chance to go to the next and final qualifying round for the Paralympics next year.

The date for the qualifying round has yet to be announced, but is likely to be between September and November this year.  So everyone involved with GB Sledge Hockey is working their wotsits off to give ourselves the best chance to be there and representing our country on the biggest stage.

I hope from here on, you will be our biggest supporter of this great sport that you have probably never heard of (maybe!?).

The post BBS Sports Blog: Matt Coleman On Sledge Hockey – The Greatest Sport You’ve (Probably) Never Heard Of appeared first on Blue Badge Style.

Gathering information from BA, Ryanair, American Airlines, Emirates, Easyjet and Virgin, we’ve compiled pretty much all the information that less able people need to know before they fly. We thought it would be easier if all the information was in one place, so we’ve made this pretty extensive list of do’s and don’ts for flying this summer.

It consists of the information available through the airlines but if you have any conflicting experiences please get in touch and we can include those details in a follow-up article. One thing you’ll notice is that this is already very long. But the plan is to build on this information sheet to create a completely comprehensive document of tips, views and advice on less able air travel. This is just the beginning.

Here’s our guide to what the major airlines are saying about disabled access on their planes:

British Airways

Contact telephone: 0844 493 0787

If you need any form of assistance at the airport:

Call at least 48 hours before you fly to provide as many detail as possible and they will provide someone. They say that they understand that people prefer different ways of guidance and they will do what they can to meet individual requirements.

Mobility:

If you have any seating requirements due to your disability please contact BA as soon as possible after your booking is made.

You can arrange for an escort to guide you through the terminal from when you check in through to the aircraft door.

You can bring an unlimited number of wheelchairs or mobility aids in addition to your free baggage allowance.

At most airports, you’ll be able to stay in your own wheelchair until you reach the departure gate. Although you have the option to ’surrender’ your wheelchair at check-in and use an airport wheelchair to assist you to the departure gate.

You are welcome to board the aircraft at your leisure; however if you would like to, you will be able to board first. A pre-boarding announcement will be made at the departure gate.

We can store one collapsible manual wheelchair in the cabin, per flight, where space is available on-board. If you’d like to do this, just let them know when you arrive at the airport. In some cases you wheelchair may need to be stowed in the hold.

If your wheelchair has been stowed in the hold, they will make every effort to return your wheelchair to you as close to the aircraft door as possible. If it is not possible to bring your wheelchair to the door for safety reasons, they will make sure there is a wheelchair available to assist you to the baggage reclaim area.

If you have an electric wheelchair, the type of battery will determine where they need to store the chair. You’ll need to call ahead and provide them with information. Again, they request at least 48 hours notice.

There a number of seats with moveable armrests for ease of access on all planes. Unfortunately, you will not be able to be seated in emergency exit rows due to safety regulations.

Please make sure you have suitable travel insurance for any equipment you are travelling with because they will not be liable if it gets lost or damaged.

Ask for help if you need to move luggage, go to the toilet or with the food. Cabin crew can not help with personal care.

If you cannot:

• lift yourself
• reach an emergency exit unaided
• communicate with the crew on safety matters
• unfasten a seat belt
• retrieve and fit a life jacket
• fit an oxygen mask

You will need to travel with a safety assistant to help you do this.

Hearing Impairment:

You can arrange for an escort to guide you through the terminal from when you check in through to the aircraft door.

When the onboard screens are used for safety information, this is displayed with subtitles. The headphones provided in the seatback pack are compatible with hearing aids switched to the ‘T’ position. This will increase the volume and improve sound clarity.

Visual Impairment:

Certified Assistance Dogs for blind, deaf or disabled passengers travel free of charge in the aircraft cabin on all British Airways services within the UK.

In addition Assistance Dogs that are compliant with the Pet Travel Scheme may be carried, in the cabin of the aircraft on certain international routes.

You will need to contact them when you purchase your tickets.

Complaints:

If you have a complaint go to their complaints page.

American Airlines

Contact telephone:  0844 499 7300

If you need any form of assistance:

To ensure that all necessary arrangements are made for you, please contact reservations, using the number above, at least 72 hours prior to departure.

Mobility:

All approved assistive devices within the allowed size for carry-on baggage will be carried on free of charge

Most battery-operated assistive devices , most will need to be switched off upon take-off and landing. Check with reservations if you are relying on an assistive device that must be switched on at all times.

Seat power ports cannot be used for assistive devices.

Wheelchair assistance can be requested at the airport. It can only be provided at check-in through security and up to the boarding gate

Wheelchair users will receive priority boarding. Just ask an American Airlines agent at the gate

Staff cannot stay with the passenger at all times or guarantee supervision at all points of the journey

American Airlines welcomes customers that wish to travel with their own manual or battery-operated wheelchair. Both types of wheelchairs can be checked in as baggage in the main terminal at no additional cost. Staff will provide a wheelchair to escort you from check-in through security and to the gate.

There is also the option to check manual wheelchairs at the departure gate. Your wheelchair will then wait for you at the aircraft door on arrival.

When storage space is available, folding wheelchairs can be stowed in the cabin on some type of aircraft. Contact by phones for more information.

In most airports, battery-operated wheelchairs must be checked-in the main terminal.

In-flight wheelchairs are available on all American Airlines jet aircraft, including all transatlantic flights from Europe and India. Atendants will be happy to assist you if you need to use an in-flight wheelchair to go to the toilets during your flight

All of our transatlantic flights are equipped with handicap toilets. Please note that our flight attendants can only assist to push the in-flight wheelchair to and from the lavatory door. Passengers must be able to lift themselves in and out of the wheelchair and use the toilets on their own, or travel with a personal care attendant to provide assistance

Visual Impairment:

Customers can be escorted from check-in through security to the gate or an American Airlines Transfer desk where they may wait on their own.

American Airlines welcomes guide and assistance animals in the cabin on most international and U.S. domestic flights.

All trained guide and assistance animals travelling with a passenger with a disability can travel free of charge.

An identification card or any other written documentation to confirm that the animal is a guide and assistance animal must be presented at check-in. Alternatively, the presence of harnesses or markings on harnesses, tags or the credible verbal assurances of the owner will be considered as sufficient proof that the animal is a guide and assistance animal.

All guide and assistance animals must be clean, well behaved, remain with the owner at all times, and cannot exhibit disruptive behaviour or pose a threat to the other passengers or other animals.

Hearing Impairment:

Customers can be escorted from check-in through security to the gate or an American Airlines Transfer desk where they may wait on their own.

Passengers that are both visually and hearing impaired can travel unaccompanied on any flight providing they can read Braille or communicate with the flight crew.

Passengers unable to read Braille or to communicate with crew members will need to be accompanied with a guardian travelling on their own ticket.

Complaints:

If you have a complaint go to their complaints page.

Emirates

Contact Telephone: 0844 800 2777

If you need any form of assistance:

If you require special assistance during your journey with Emirates, please let them know at the time of booking.

If you have booked your flight on emirates.com or with another on-line booking agency, please telephone after booking to advise them of your requirements.

For safety reasons, you would need to travel with an escort or attendant if you:

• need to travel in a stretcher or incubator, or require medical attention during the flight. The escort must be able to attend to your personal and medical needs.
• are unable to comprehend or respond properly to safety instructions due to a mental disability.
• are unable to assist in your own evacuation of the aircraft.
• have severe hearing and vision impairments and cannot establish some means of communication with airline employees.

Flight attendants are not permitted to assist with feeding or personal hygiene and lavatory functions. They cannot lift or carry you, and they cannot provide medical services such as giving injections. If your medical condition requires others to provide this type of care, you should travel with a ticketed attendant or escort who can see to these needs during the flight.

Mobility:

There are wheelchairs available for use at all airport locations and someone can assist you with transportation from check-in to the boarding gate.

Please request this service when making your booking, and upon arrival at the airport notify an airport service agent that you require a wheelchair.

Emirates accepts motorised and non-motorised wheelchairs and assistive devices for transport. However, there are some restrictions on size and weight that you should discuss with your booking agent at the time of booking.

Available storage for one passenger’s collapsible, manual wheelchair in the aircraft cabin on many Emirates aircraft on a first-come first-served basis. Wheelchairs or assistive devices that are too large or heavy to be accommodated in the aircraft cabin will be carried in the hold.

If you wish to take your own wheelchair to the gate, you must arrive at the gate at least 60 minutes prior to departure.

Non-collapsible wheelchairs, electric wheelchairs, and power scooters are accepted as checked baggage. These items can be checked at the main check-in counter.
If you travel with a battery-powered wheelchair or other mobility aid, certain safeguards must be taken before you travel. Please provide at least 48 hours advance notice of your requirement and advise them of the dimensions and weight, and the type of battery used for your equipment.

Also, be sure to check in at the airport at least one hour ahead of scheduled check-in time to ensure that your equipment is transported in accordance with all dangerous goods handling requirements.

When necessary, wheelchairs or assistive devices will be disassembled and reassemled. If you do need to disassemble your wheelchair, the staff will need instructions:  bring the manufacturer’s instructions with you to the airport. You will need to be present during the disassembly/reassembly of the device.

Medical equipment and up to two assistive devices which are approved for transportation in cabin do not count towards the number of carry-on baggage a passenger is allowed free of charge.

Canes/crutches must be stowed under your seat prior to take-off and landing. The cane or crutches must lie flat on the floor and should not block emergency exits or protrude into the aisle.

Passengers with special needs will be provided with pre-boarding assistance upon request, allowing the opportunity to be seated prior to general boarding.

Onboard wheelchairs designed to fit in the aisle of our aircraft are available on all Emirates flights to assist non-ambulatory passengers to move to and from the aircraft lavatory.

Movable aisle armrest seats are provided but the number and locations of movable aisle armrest seats may vary by aircraft type. You may select a seat with a moveable armrest through your reservations agent or, where available, during online check-in using the seat map for your flight on emirates.com.

Hearing Impairment:

Inform the check-in agent if you are deaf or hearing impaired so that special assistance can be given to you in the event that your flight is delayed, or if the departure gate is changed after you have checked-in.

A Flight Attendant will provide updates to you during the flight when announcements are made.

Onboard headphones are compatible with standard hearing aids switched to the ‘T’ position.

On all Emirates aircraft, pre-recorded video aircraft safety briefings are captioned in both English and Arabic. We also offer many movies which are closed captioned on Emirates aircraft equipped with the ice Digital Widescreen in-flight entertainment system.

Visual Impairment:

Emirates requires at least 48 hours advance notice that a passenger with a disability intends to travel with a Guide dog in cabin, in order that  arrangements can be made at Dubai Airport to receive the animal in the passenger terminal.

In accordance with United Arab Emirates Federal Government regulations, all animals must enter the UAE as manifested cargo. An exception is made for Seeing-Eye Dogs (Guide dogs for the blind) which may travel free of charge in the aircraft cabin on direct Emirates flights from European Union member states, or to or from the USA and Canada.

A Guide dog may be seated with the  passenger in the aircraft cabin if the animal can be accommodated without obstructing the main cabin aisle or emergency exit row.

All other service dogs will be accepted for travel free of charge as manifested cargo, provided that a passenger with a disability provides credible evidence that the animal is a service dog and is in possession of the requisite health and other entry/exit permits necessary for the animal to travel into the UAE/USA or Canada.

Gate agents will provide verbal flight information including boarding announcements and notice of any flight delay or gate changes.

For blind or visually impaired customers a Meet and Assist Service is available to guide you to and from the aircraft gate – or if you prefer, you may make use of wheelchair assistance. At your request, we can also provide you with flight connection and transfer assistance.

Every Emirates aircraft comes equipped with Safety Briefing Cards printed in Braille for our customers who have vision disabilities.

Flight Attendants will read to you the meal menu options, identify food items and placement on your tray and assist with opening packages upon request.

Due to safety regulations you will not be allocated an exit row seat.

Complaints:

If you have a complaint go to their complaints page.

Ryanair

Contact Telephone: 0871 2460003

If you need any form of assistance:

Ryanair state that passengers who are not self-reliant are required to travel with an accompanying passenger  (an able bodied accompanying person aged 16 and over):

When it is evident that a reduced mobility passenger is not self-reliant:

• Passengers must be capable of using toilet facilities unaided
• Passengers must be capable of feeding themselves unaided
• Passengers must be capable of administering their own medicines and medical procedures unaided.
• Can support their upper body without assistance

Where a reduced mobility passenger is travelling with an accompanying adult, they will do their best to ensure the accompanying passenger is seated next to them.

Each able bodied accompanying adult cannot assist more than one reduced mobility passenger and must purchase the prevailing adult fare.

In order for an airport to provide pre-booked special assistance, passengers must present at the special assistance desk at least 1 hour 40 minutes before their flight departure.

Passengers with pre-booked assistance requirements should arrive at the boarding gate at least 30 minutes prior to the flight departure.

Passengers requiring airport special assistance can pre-book these services on the Ryanair website up to 48 hours before the flight.  After this time and up to 12 hours prior to scheduled flight departure, passengers should contact the Ryanair Special Assistance Line (subject to opening hours).

If you do not provide 48 hour’s notice, the required assistance may not be available and your travel plans may be disrupted.

For safety reasons the below categories of passengers are required to sit in designated seats onboard, in order to prioritise the safety of all passengers in the event of an emergency aircraft evacuation:

• Assistance type (BDGR) Passenger travelling with a guide/assistance dog that requires a walker through the airport (departure & arrival) to the aircraft seat and separate safety briefing from cabin crew
• Assistance type (PETC) Passenger travelling with a guide/assistance dog, but requires no special airport special assistance services
• Assistance type (WCHC) Passenger requires assistance through the airport (departure & arrival) and to be lifted on/off the aircraft and to the aircraft seat
• Assistance type (WCHS) Passenger requires assistance through the airport (departure & arrival) and up/down the aircraft steps
• Assistance type (DPNA) Self-reliant passenger with an intellectual disability who can understand & respond to safety instructions who requires assistance through the airport (departure & arrival) to the boarding gate.
• Assistance type (BLND) Blind/vision impaired passenger requires a walker (departure & arrival) through the airport to the aircraft seat and separate safety briefing from the cabin crew

For safety reasons, Ryanair does not permit passengers to bring their own oxygen on board.

If oxygen is required for use during the flight it must be reserved at the latest 7 days prior to travel or directly with Ryanair via your local Ryanair call centre preferably on the same day of booking for a fee specified in the Ryanair Fees.

Safety regulations limit oxygen requests to one per flight. Passengers requiring oxygen must carry a letter from their doctor written in English confirming that they are fit to travel; that they do not require a continuous supply of oxygen for more than 250 minutes at a flow rate of 2 litres per minute and that the oxygen we provide is suitable for them. Passengers will not be accepted for travel without this letter.

Mobility

There are onboard aisle wheelchairs available on all aircraft and crew are trained to provide assistance to reduced mobility passengers in moving to and from the aircraft lavatory door.

For health and safety reasons crew cannot assist passengers to move from their seat to the onboard wheelchair or from the chair to the lavatory or with medication.

Passengers with reduced mobility who are travelling with an electric wheelchair/mobility scooter are required to advise us at least 48 hours before travel of the weight and lowest collapsed height of the wheelchair. Passengers are also asked to bring the operating instructions to the airport .

Electric wheelchairs/mobility scooter must comply with the following to be accepted for carriage:

• The wheelchair battery must be dry/gel cell ONLY
• The dimensions of the wheelchair when collapsed must not exceed 81cms (height), 119cms (width) and 119cms (depth)
• The battery power must be isolated and exposed terminals protected from short circuiting, to protect the wheelchair/mobility aid from inadvertent activation, please remove the key, deactivate using the joystick or deactivate using an isolation switch or buttons, or other isolation mechanism (such as Anderson Connector or Airsafe plug )

The 32kg single item weight limit DOES NOT apply to mobility equipment.

No wheelchairs are permitted to travel in the aircraft cabin and segways cannot be carried.

It’s recommended to that travel insurance cover for mobility aids be purchased as an airline’s liability is limited.

If  the use of a syringe is required for medical reasons (for example a diabetic passenger), these items are permitted to be carried in the aircraft cabin.

However, passengers should carry a doctor’s letter to evidence this requirement  on all flights.

Visual Impairment

Call for assistance. May be required to be seated in designated seats in the cabin.

To be accepted on a Ryanair flight a guide/assistance dog must be trained to perform tasks for the benefit of an individual with a disability (physical, sensory or psychiatric).

The guide/assistance dog shall wear a standard identifying jacket or harness throughout the journey.

Guide/assistance dogs travel in the aircraft cabin and must sit on the floor at the passenger’s feet.

A maximum of four guide/assistance dogs are permitted per flight. The dog along with containers and food are carried free of charge.

Any passenger wishing to travel with their guide/assistance dog on board should pre-advise us preferably on the same day as booking. This can be done online or via the Ryanair Special Assistance Line (See above).

Guide / Assitance dogs are accepted on:

• All Ryanair intra EU/EEA flights
• All Ryanair domestic flights

Guide/Assistance dogs are NOT Accepted on flights on the following non EU routes:

• Flights to/from Morocco.

• Passengers travelling with a guide/assistance dog must carry a valid Pets Passport* or third country official veterinary certificate* (plus required medical documentation) on all EU/EEA flights.

Hearing Impairment:

If you are profoundly deaf, but do not require any airport assistance, you should still prenotify Ryanair by telephone.

Call for more details regarding a individual safety briefing.

Complaints:

Click here for the Ryanair Complaints form

EasyJet

Contact Telephone: 0800 998 1130

If you need any form of assistance:

EasyJet say that “the airports that we fly from and arrive at are responsible for providing the assistance you need to help you through the airport and to and from your plane.”

Let EasyJet know what help you need at least 48 hours (2 days) before your flight is due to leave, and they will forward this information to the airport. The assistance provider at the airport will give you the help and services you need and provide any necessary equipment.

If you make your booking online you will get to a section called ‘Special needs and access requirements request’. That will give you a range of options to identify your needs. Tick all the boxes that apply to you.

If you are travelling alone, you will be asked to confirm whether you are able to manage important safety activities on your own.

If you have told us about your needs, we will allocate a suitable seat for you free of charge

People who are likely to need a companion are those who:

• have a severe learning or cognitive disability which prevents them from understanding or reacting to safety instructions; or
• are both blind and deaf so they are unable to understand and react to safety instructions.
• have a disability that prevents them from moving without assistance to reach an emergency exit.

If you do need someone to travel with you, they must be over 18 years old and physically capable of helping you in an emergency.

If we ask that you have a travelling companion for safety reasons, we will guarantee that the cost of the companion’s seat is the same price that you paid, regardless of when the flight was booked.

If you do not have a travelling companion and our staff believe that you need one for safety reasons they will do their best to find a volunteer from among the other passengers who is willing to take on this role only in an emergency.

If we cannot find a volunteer, you may be refused boarding for safety reasons.

At most airports within the European Union, you should be able to find clearly marked Call Points where you can announce your arrival at the airport you are flying from and ask for assistance.

Recommended that you arrive at the airport 2 hours before your flight leaves to make sure that there is time to get the assistance you need.

Mobility

If you are a wheelchair user travelling with your own chair, you should not leave it at check-in. Ask to keep it right up to the door of the aircraft

If you have a disability or reduced mobility you can bring, free of charge, 2 items of mobility equipment (for example wheelchairs, sports wheelchairs, walking frames, crutches, etc.).

We will also carry free of charge any medical equipment that you need to have with you.

You must pack these items separately from any other luggage that you want to check in and you must provide a doctor’s certificate confirming that you need these items for the duration of your time away from home.

They have special ‘boarding chairs’, designed to fit down the aisle of the plane.

The assistance providers will take you to your seat and stow your hand luggage in the overhead locker.

If the plane is leaving from a remote stand (away from the terminal building), there will be stairs from the ground to the door of the plane. If you cannot manage stairs you will be taken to the plane in a vehicle called an ambulift, which can be raised up to the height of the plane door so that you can transfer into a boarding chair in the cabin of the ambulift and be taken to your seat.

However you get on board, your own wheelchair should only be taken from you at the door of the plane and loaded straight into the hold. You will get it back at the door of the aircraft when you arrive at your destination.

If you can manage steps and stairs but need help with the long distances in some airports, you will be given a ride in an airport buggy or in a wheelchair to get to your departure gate.

It is important to note that cabin crew cannot provide assistance with eating, drinking or taking medication. Nor can they give assistance in the toilet or any other form of personal care (although our cabin crew can help you get to the toilet). If you need help with any of these activities, you should travel with a companion.

If you want a different seat to the one you have been allocated, but you do not need it because of your disability, you will be asked to pay for it on the same basis as other passengers using our allocated seating system.

There are also some extra support systems that you can bring and use:

• Crelling harness;
• Burnett body support;
• Travel chair;
• Child car-seats;
• CARES harness.

Cabin crew will be able to assist you to get to/from the toilet door but they cannot give you any assistance using the toilet. You should also note that they do not carry on-board wheelchairs so can only help you reach the toilet if you do not need a wheelchair.

With this in mind, it is important to check the scheduled length of your flight when planning your journey. Currently the longest scheduled easyJet flight is 6 hours.

It is very helpful when you are booking if you specify the type of wheelchair, its dimensions, its weight, and whether it is foldable.

Wet-cell batteries: these are not allowed on board easyJet flights

For chairs with dry-cell or lithium batteries:

• the battery can remain attached to the wheelchair provided that it is secure;
• the terminals do not need to be disconnected if they are already inside a cell case or isolated (to avoid any short circuits);
• the motor must be disengaged.

Visual Impairment

Assistance is available for blind or partially sighted people at all departure airports from the moment you arrive to the time you take your seat on the plane.

The same service is available to help you from the plane, through baggage reclaim and immigration to the point where you leave your destination airport.

On board the plane, the cabin crew will explain to you where your seat is located in relation to the emergency exit and the toilets, help you with food and take you through the safety briefing individually.

If you are travelling with a guide dog, please let them know in advance so we can make sure that you have a suitable seat with as much space as possible for the dog.
The dog must not obstruct the aisle at any time and cannot be allowed onto a seat.

Guide or assistance dogs will only be permitted to travel if you are in possession of an official document provided by a recognised assistance dog training organisation. This must confirm that the dog is a fully-trained assistance dog or is under the control of a trainer.

The dog must also be wearing a standard identifying jacket or harness.

Please note that on international flights between the EU (plus Croatia, Norway and Switzerland) and the UK, guide or assistance dogs are subject to the UK Pet Passport Scheme. It is your responsibility to ensure that your guide or assistance dog fully meets the requirements of the Pet Passport Scheme.

Hearing Impairment

The cabin crew has been trained to communicate with passengers who are hearing-impaired. Some cabin crew members may also be able to communicate in British Sign Language.
Let them know in advance if you need any additional assistance in understanding the safety briefing or with any other aspect of the journey.

Complaints

EasyJet contact form

Virgin

Contact Telephone: 0844 412 4455

If you need any form of assistance:

Mobility:

Complaints

To contact Virgin with a complaint use this Virgin contact form.

If you know of anything that would be worth adding to this guide or any comments at all please get in touch with us. Hopefully we can get all the relevant information in one place!

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Last Weds I mentioned I was going to the upmarket restaurant, Tom Aikens with the Musical Lieutenant. You can read the review here. however I forgot to mention my dessert which comprised of  ’poached fraises des bois, caramelised meringue, aerated sorbet ‘, and was fantastic. They then followed this with the most amazing selection of  chocolates and sweet delicacies including a cinnamon doughnut (I took this to go as I was really full at this stage). I loved the humour of serving them in an old OXO tin. A real treat of a meal. They’re also doing a special event, Lunch in Bloom, for the start of ‘The Season’ & the Chelsea Flower Show. It sounds a fantastic but expensive treat. (We will be writing about how accessible the events of The Season are, in the coming days).

The version I had was with wild strawberry instead of beetroot. Super.

The next night I met Lieutenant No2 at Amuse Bouche in Parsons Green, as recently featured in Made in Chelsea – as are so many places where Sloaneys reside. I rang in advance and for once they understood the requirements of someone in a wheelchair and told me there was a step to get in and no disabled toilet. However they had an arrangement with Cote restaurant next door whose DT you can use.

We just had snacks to eat as the restaurant, Claude’s Kitchen, is upstairs but they were nevertheless very tasty (they’re cooked by Claude Compton who has worked in various Michelin starred restaurants including Club Gascon). The house champagne was delicious and to add to the joy of a very funny evening (we seemed to be laughing at anything, methinks the champers helped), they had great musical taste and we ended up singing to most of the tracks. Sorry to anyone who was there!? Amuse Bouche gets 2 BBS Ticks.

Amuse bouche – Not too Sloanie with tasty bar snacks from Claude’s kitchen

Following two nights out I had a very quiet weekend preparing for my talk at Digital Shoreditch on why Modern London should be accessible. Yet again I have to bang on about the ‘cripple cash’ being worth £80 Bn a year and the hospitality element £2 Bn/year. I also refer to companies that find disabled employees being “Creative Problem Solvers & Technology Adopters” – But we’ve always known that.

So to last night, where we attended the UCL Enterprise Awards at the Bloomsbury Theatre, which by the way is very accessible with a swish stair lift to the stalls that worked without a hitch. The awards ceremony recognises the ‘accomplishments of UCL’s innovative and entrepreneurial academics and students’. It was very professional, just like the intellectual version of the BAFTA’s. Our own BBS App developer won two awards. It was all very inspiring to see what a UK University can deliver and how well regarded it is throughout the world. I felt very proud! The after party was also good hence my delicate condition today – more champagne mid week!!!

Very inspiring and made me proud and slightly patriotic!

I should also mention I was double booked and was meant to go to the launch party of our friends at Dead Social , it’s slightly morbid but also thoughtful. It’s a digital tool that

“enables us to create a series of secret messages that are only published to our social networks once we pass away. This allows us to say goodbye in our own time and in our own unique way.”

So see you next week or on the ‘other side’????!!!

Leave messages from the other side?!

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This 4 star hotel is nestled in the back streets of Girona old town. It consists of 15 rooms with easy access to the reception from the street.

The bar is small but comfortable and there is a TV lounge with large leather sofas. There is a very well equipped wheelchair accessible WC on the ground floor next to the bar as well as a lift to the rooms above.

The room I viewed was very well laid out with plenty of room to manoeuvre a wheelchair and there was easy access to the shower room/WC which had grab rails and a wheel in shower.

This is an old building but it has been modernised to the highest standards. The old town of Girona has plenty of good restaurants which are all in walking distance of the hotel.

Accessible and stylish. L’Hotel Llegendes de Girona gets 2.5 BBS Ticks 

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More than Equipment salesmen offering vintage design??

We arrived at the Naidex Exhibition on the last day and of course all the big names in the manufacture of less able/assistive equipment were there but I would like to concentrate on a few of the lesser known items on offer at the exhibition.

The first interesting stand I saw was OWNFONE , this is a small mobile phone which is only 8.5cm long and 5.2cm wide weighing in at only 40gr. It is an easy to use phone with just your emergency/friends & family numbers. It’s the smallest and lightest mobile phone I’ve ever seen.  When you visit the website you can choose different colours and patterns plus how many call buttons you want. They even do the call buttons in Braille or with photos of your friends or realitives. This phone is ideal for the elderly or less able. The cost of the phone is £55 plus the call plan of your choice. Well worth a look.

The next stand I liked was called Able Journeys, it’s a travel company specifically set up to offer trips to India for the less able, partially sighted or blind. They have divided their brochure into various trips such as cultural, adventurous or meditative. TJ Chaudhry, a director of the company, told me that they have even had scale models made of important buildings and temples so partially sighted and blind patrons can touch the models as they are described to them. They are also finalising plans to offer trips to South Africa. Another holiday company to note is Holidays for All who have collated a number of less able holiday providers and can meet most needs.

Able journeys only cover India at the moment, but sounds the only way to tavel?!

The new Aquatilt bath/shower from Essential Bathing was the next product to catch my eye, I like this product because it’s an easy way to bath or shower someone who is less able. The unit is on wheels so it could be used for a temporary situation, indeed the company offer a rental option and fitting service. Amanda also liked Pressalit bathrooms as they look stylish and the bathrooms have some ‘funky’ colour ways. They also supply ‘lifting mechanisms’ for kitchens and they can be fitted to your choice of kitchen cabinet, so you’re not restricted to their ideas of kitchen design.

Love the green accents and the shower seat that is more than the usual short ledge.

This toilet has been tango’d!

Won the FT Taste Test against competition from Tesco Finest, Waitrose, Asda, Sainbury’s and Linda McCartney.

Amanda found a great furniture company  hitch/mylius, who produce furniture with design at the forefront. They have a great alternative to the horrible chairs normally associated with care-homes, see this link. here’s what they say about the chair:

The Edith Chair

“Designed specifically for healthcare use, addressing the particular requirements of care homes and the needs of the elderly, Kenneth Grange’s Edith collection comprises ergonomically designed high-backed and low-backed chairs with or without arms. Designated hm82 in the Hitch Mylius product range, the Edith collection, is an exciting departure from the traditional and dated furniture currently available for this growing and increasingly sophisticated market.

Moulded in high density cmhr polyurethane foam on a steel frame, base options include turned ash legs or a polished chrome steel skid base. The chair can be specified in a wide range of fabrics, including vinyls and coverings with antimicrobial finishes.”

A beautifully designed alternative to the care-home style of chair

Designed by Sir Kenneth Grange CBE, the creator of such notable design icons as the Intercity 125 train, Kodak Instamatic camera and the London taxi.

There’s also the SmartSeat from Careflex which sounds good but we haven’t tried it yet, but here’s what they say about it:

“We have many new patents pending on the chair which we believe help make it one of the most practical chairs on the market of its type. We strongly believe that specialist items can be highly practical and make peoples lives a lot easier, whilst at the same time having beautiful lines and being something that the owner can be proud of.”

The orange version in ‘full recline’

Ergolet also attended and have a new hoist, the Luna that can be fitted anywhere (not just on the ceiling) and was used in this state of the art Disabled Toilet at the Eden Project.

State of the Art Disabled Toilet at the Eden Project

I would certainly recommend going to the Naidex Exhibition next year if you or a loved one is less able. I’ve not even scratched the surface of what was on offer. I will be going next year, you never know Blue Badge Style might have a stand there!!!

Some interesting things, great to see designers realising we’re a ‘sophisticated market’. However, I’m still not convinced the disabled equipment world has changed that much. I guess it’s work in progress and Blue Badge Stylers must keep sending out the message – ‘Style and Disability are not Mutually Exclusve!’ Editor.

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